Service Promise Our global network of F&D is dedicated to supporting every factor of your operation, from commissioning and servicing equipment assisting you improve productivity minimizing operating costs throughout the working lifetime of your machine. Our dealer networks employ their own factory trained service technicians who can be on your own site quickly keeping your operations working efficiently. They know about Terex Finlay machines and can quickly offer the best solution to ensure maximum up time of your machine. From the design, we will do every step carefully to satisfy clients to the best.
1. Pre-sale services: Act as a good adviser and assistant of clients; enable them to get rich and generous returns on their investments. (1) Select equipment model; (2) Design and manufacture products according to clients special requirement; (3) Train technical personnel for clients;
2. Services during the sale: Respect clients; devote ourselves to improving the total value of clients. (1) Pre-check and accept products ahead of delivery; (2) Help clients to draft solving plans.
3. After-sales services: Provide considerate services to minimize clients worries. (1) Assist clients to prepare for the first construction scheme; (2) Install and debug the equipment; (3) Train the first-line operators on site; (4) Examine the equipment regularly; (5) Take initiative to eliminate the troubles rapidly at site; (6) Distribute the guarantee fittings door-to-door; (7) Provide perfect service; (8) Provide technical exchanging; (9) Provide maintenance for big items.